Slack

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Overview

Connecting your Slack to OCSEE enables you to sync messages to Channels, share OCSEE content with rich previews, get updates about changes in your projects, receive comments in real-time, and send replies — all via Slack. With this, Enterprise customers can also purchase Ask OCSEE as an add-on to bring the voice of their customers to where decisions are made. It allows anyone in an organization to ask OCSEE questions in Slack, access your aggregated customer feedback and schedule audio or text digests.

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Set up Slack integration

If OCSEE is an approved app for your Slack workspace, you can connect your Slack account to receive notifications, share data, and engage with comments from your OCSEE workspace.

• To do this, open ⚙️ Settings → Integrations and navigate to Slack.
• From there, select Connect and continue to log in to your Slack account and review the requested permissions.

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Reply to and like comments in Slack

If someone mentions you in a comment, you can reply and like that comment directly in Slack.

• To like (or dislike) a comment, just click on the Like button.
• To reply to a comment, click on Reply and enter your comment in the pop-up window, which will be sent directly to OCSEE once you click Post.

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Share OCSEE data in Slack

When you share a link to a single video highlight or reel in Slack, the video will be available for your team to play right from Slack. If you are using the desktop or mobile app to play the highlight, you’ll need to authenticate first.

• To do this, copy the link provided in the player and paste it into your browser to log in to OCSEE
• Next, copy the one-time password (OTP) and enter this into the box in Slack.
• From there, the data from OCSEE will show in your relevant Slack channel.

When you share a OCSEE link in Slack, all the relevant information related to the link will be displayed directly in Slack for you and your colleagues to see. The supported links are data, tags, docs, readme, and contacts.

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Sync Slack messages to Channels

Bring the voice of the customer directly into OCSEE by connecting your internal Slack channels to Channels. With a one-time setup, OCSEE will continuously sync messages from public Slack channels and use AI to automatically classify and organize feedback into themes, no more copy-pasting required. To do this:

• Connect Slack: A workspace admin connects Slack from the Integrations tab in OCSEE. During setup, you’ll complete authentication and choose which Slack channels should be available for use. Note: You can only connect one Slack workspace to one OCSEE workspace.
• Connect a data source: In your Channel, click Connect data source, then select Slack from the list of available integrations.
• Configure what to analyze: Choose the Slack channel you want to analyze, and select a time period—7 days, 30 days, 90 days, or 6 months. OCSEE will pull messages from that channel based on your selection.
• Review and analyze in OCSEE: Your Slack messages will be imported as data points. OCSEE will automatically analyze the content and identify recurring themes. You can open any individual data point to view a summary of the Slack message and see the full conversation thread for added context.

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What’s included in each message

• The message text and up to 20 replies
• Number of reactions
• Number of replies and unique reply users
• User ID and username
• Timestamps and thread context

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Set up Ask OCSEE for Slack

Ask OCSEE can be enabled by a OCSEE workspace admin after connecting the Slack integration in your workspace.

• To do this, navigate Settings → Integrations → Slack and toggle on Ask OCSEE. Depending on your organization’s configuration, Slack may ask you to provide a reason for the integration and submit a request to your Slack administrator.
• Once the integration is enabled, select which projects and data you want to appear cited in search results or digests within Slack. All public projects are available by default, but admins can select which projects to exclude. Private projects are not accessible to Ask OCSEE. You can also prevent certain object types from contributing to search results, or being cited as sources in answers.
• Once your Slack workspace is connected with your OCSEE workspace, anyone in your Slack workspace will be able to ask questions and create digests.

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Ask questions to OCSEE in Slack

There are two main ways to ask questions to OCSEE in a Slack channel – Public or Only visible to you. To ask a question that will be public and visible to others, type @ocsee followed by your search question.

• For example – @ocsee what are our users’ top pain points?

Your search query will instantly be posted, and OCSEE will respond in a thread. An example of a query you can search. Alternatively, to ask a question and receive a response from OCSEE that will only be visible to you, type /ocsee followed by your search question.

• For example – /ocsee what are our users’ top pain points?

This method will bring up a response that is only visible to you, giving you a chance to review it and either post it for everyone else to see, or to delete it. Where relevant, OCSEE will provide citations in the response, allowing users to trace evidence back to data within OCSEE. For anyone without a OCSEE account, they will be required to sign up before viewing any data in your OCSEE workspace.

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Create a scheduled digest

Stay up to date with ongoing project work by scheduling recurring audio or written digests that you can receive in Slack. They’re a way to effortlessly stay up to date with new information coming into your workspace.

• To create a digest, use the slash command /ocsee digest which will open a popup for you to configure.
• Here, you can choose a title, decide which projects you’d like to receive updates from, what Slack channel you’d like to send this digest to, set the format (audio or text) and frequency (weekly, fortnightly, monthly).

Additionally, you can create a digest directly from a search query.

• Once you receive a response to your question, select “Follow search”.
• From there, you can configure the digest as described above.

Digests are managed on a per-user basis on Slack, so when you create one, only you can edit or delete that digest. To edit or delete a digest you have created, navigate to the OCSEE Slack app home page to locate your digest.

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Use Ask OCSEE as a Slack AI assistant

Ask OCSEE is also available as a Slack AI assistant. With this, you can open a private thread in any channel to query OCSEE and answers provided will combine the data in your OCSEE workspace with any relevant knowledge in your Slack instance. Ask OCSEE users have instant access to the AI assistant and can perform any Ask OCSEE actions. If not, check that you have OCSEE enabled by navigating to Preferences → Navigation in your Slack workspace.

• To use Ask with the AI assistant, open a thread in a relevant channel and select the OCSEE icon from your AI Assistant menu in Slack (note that this will only work in channels that have the OCSEE integration added).
• From there, you can perform a query, ask follow up questions, and create digests in the same way as described above.

Note that using the AI assistant is available to Ask OCSEE users who are on a paid Slack plan. Additionally, using Ask OCSEE as a Slack AI Assistant is subject to our current privacy policy.

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Manage your Slack connection

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Notifications

You can stop receiving notifications in Slack. To do this, go to ⚙️ Settings → Notifications. From there, you can then turn the Slack notifications on or off.

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Disconnect

You can disconnect your Slack account from OCSEE at any time. To do this, go to ⚙️ Settings → Integrations, locate Slack in the integrations list, and select Disconnect.

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Restrict Slack connections to authorized subdomains

Admins can allowlist specific Slack subdomains users can connect their OCSEE account to. By restricting the Slack integration to authorized subdomains, admins can ensure that only approved workspaces can be linked. This helps mitigate the risk of sensitive information being unintentionally shared with external or unauthorized environments.

• To do this, open ⚙️ Settings → Integrations → Slack.
• From there, click the actions menu ··· , select Security settings, then enter authorized subdomains users can use to connect their Slack integration to.

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Requested permissions

When you connect your Slack account to OCSEE, you will grant OCSEE access to:

• View content and info about channels and conversations: View messages and other content in direct messages that OCSEE has been added to.
• View content and info about your workspace: View people in your workspace and view the name, email domain, and icon for workspaces OCSEE is connected.
• Perform actions in channels and conversations: Send messages as @ocsee, embed video player URLs and show link previews from ocseeapp.com and ocsee.com, join public channels in your workspace, view messages that directly mention @ocsee in conversations that the app is in.
• Perform actions in your workspace: Add the slash command /ocsee that people can use.

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FAQs